Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
- For the Canada Physical address: Loverpup, 1240 Barnwood Square, Pickering, Ontario, L1X 1C7, Canada..
- For the USA Warehouse: 12613 Executive Dr #704, Stafford, Texas, 77477 USA.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org. or you may contact us by this form.
- Your option to send us your return: By Mail
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL:
- Defective Product -
- Download and Print
- Customer Remorse -
- Download and Print
OUR FEES FOR RETURN OR REFUND OF THE CANADA AND USA
Damages and issues ( Defective Products )
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $0.00
For your responsibility ( Customer Remorse )
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need anymore or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The administration fee or Re-stocking fee is $5.00 USD or $6.73 CAD.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $5.00 USD or $6.73 CAD administration fee or restocking fee, whether or not your order has been shipped. If your order has been shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method that you used when placing your order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items, customized items, or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.