Shipping Policy
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
“At Loverpup, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across the USA and Canada and make sure that you deserve the most quality levels of responsiveness at any time”
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Charges
WE OFFER FREE SHIPPING ON ALL ORDERS TO CANADA & USA.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for the USA. 🇺🇸
- Handling time 1-2 Days (Monday – Friday)
- Transit time 7-10 Days (Monday – Friday)
⚡ PRIORITY USPS Express Tracked Shipping + Shipping Insurance - $5.94 USD
- Handling time 1-2 Days (Monday – Friday)
- Transit time 7-9 Days (Monday – Friday)
Handling, Transit, and Order Cut-off Time for Canada. 🇨🇦
FREE - Canada Post Standard Shipping
- Handling time 1-2 Days (Monday – Friday)
- Transit time 7-10 Days (Monday – Friday)
⚡ Canada Post Express Tracked Shipping + Shipping Insurance - $4.98 USD
- Handling time 1-2 Days (Monday – Friday)
- Transit time 7-9 Days (Monday – Friday)
Handling, Transit, and Order Cut-off Time for the United Kingdom. 🇬🇧
FREE - Royal Mail Standard Shipping
- Handling time 1-2 Days (Monday – Friday)
- Transit time 7-10 Days (Monday – Friday)
⚡ PRIORITY Royal Mail Express Tracked Shipping + Shipping Insurance - $5.94 USD
- Handling time 1-2 Days (Monday – Friday)
- Transit time 7-9 Days (Monday – Friday)
Handling, Transit, and Order Cut-off Time for Australia. 🇦🇺
FREE - Australia Post Standard Shipping
- Handling time 1-2 Days (Monday – Friday)
- Transit time 7-10 Days (Monday – Friday)
⚡ PRIORITY Australia Post Express Tracked Shipping + Shipping Insurance - $4.94 USD
- Handling time 1-2 Days (Monday – Friday)
- Transit time 7-9 Days (Monday – Friday)
Handling, Transit, and Order Cut-off Time for: (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates)
FREE - International Standard Shipping
- Handling time 1-2 Days (Monday – Friday)
- Transit time 7-10 Days (Monday – Friday)
⚡ PRIORITY International Express Tracked Shipping + Shipping Insurance - $5.94 USD
- Handling time 1-2 Days (Monday – Friday)
- Transit time 7-9 Days (Monday – Friday)
We make every effort to ship all orders received by 05.00 PM Eastern Standard Time(GMT-05:00) on the same day. Orders placed after 05.00 PM, on weekends, or on public holidays will be attempted to be processed the following business day.
(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.)
You will receive a shipping confirmation email as soon as it has been shipped.
All shipping times are subject to weather delays. Loverpup is not responsible for delayed deliveries due to weather.
For any questions on shipping, please contact Customer Service 5 days a week at Loverpup (+1 (302) 316-5237) and for international customers.
If your order hasn't arrived in the estimated delivery times, please contact our supporting team at support@loverpup.com
If your order hasn't arrived within 30 days of the date of the original purchase, contact our support team for a full refund on your purchase.
U.S SALES TAX
Loverpup doesn’t charge sales taxes on orders as required. The amount of tax charged is based on current tax rates in effect and these rates are subject to change at any time. Shipping charges, if applicable, may also be subject to sales tax in certain states. Our products are included with tax.
Customs and taxes.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order, import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I Check the status of my order?
Simply follow the below steps to check the status of your order:
Click on Track Here
Enter your Order No. and click on it to check its status.